ACS's strongest assets are the collectors working your accounts. They provide above industry standard recovery (based on the Commercial Law League of America average recovery figures), and quality customer service. ACS collectors have an average of eighteen years in the collection business.

Each ACS Collector has been trained on the specifics of the Fair Debt Collection Practices Act (FDCPA). The FDCPA affects consumer collection areas and the courts have ruled that sole-proprietors should have protection under the FDCPA. ACS Collectors have undergone special training sessions on these new precedents and how they will affect our collection approach. All of our correspondence has been rewritten to comply with the new rulings.

During the weekly collector staff meetings all new law updates from the Commercial Law League of America, Internet newsgroups and periodical sources are reviewed. It is extremely important to choose collection representation that will act on your behalf in the proper manner. Violations of the FDCPA could cost thousands of dollars in suit fees. ACS's bond and Errors and Omission insurance policy protects both companies. ACS has a network of collectors in every metropolitan city through the American Collection Association. ACS also has several Spanish speaking collectors on staff.