How to turn accounts receivables into cash, collecting accounts by design, rather than by default, without losing the customer and your company the opportunities for future credit sales.

Who Should Attend

If any part of your job involves collecting outstanding receivables and/or managing people who perform this business critical asset management function, these classes are for you.

What will you learn?

These classes will provide participants with the tools, techniques and professional skills needed to effectively collect more effectively and by design, rather than by default. This is an opportunity to learn how to work through objections, learn how to work to the customers' individual style, how to adjust collection techniques to specific situations, to bring in past due accounts and manage the assigned account portfolio coverage. Participants will learn how to apply the coping and stress management techniques, as well as the listening and communication skills needed to remain upbeat, in control and exude confidence during the collection process while professionally collecting more past due accounts receivables faster and more effectively.

The Bottom-line!

Quite simply! Businesses depend on the effectiveness of its credit and collections process and the ability of its collectors to protect its accounts receivable investment. This seminar is designed to do just that. At this seminar participants will learn how to make effective collection calls, ask for the money, and turn excuses into payments.

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The Benefits of Employee Training and Development!

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There are numerous benefits of investing in employee training and development, including:

1. Increased job satisfaction and morale among employees. This has an added benefit of making your company more attractive to prospective employees.
2. More effective and efficient use of workers' time as a result of higher skill levels, combined with a better understanding of the job function.
3. Employees who know they are competent, and therefore feel more confident. Self assured, well-trained employees are important in the debt collection function.
4. An increase from employees in the number of ideas, recommendations and suggestions for improving performance, or processes and procedures.
5. Lower overall employee turnover, and less absenteeism.
6. Investing in employee training enhances the company image as: 

• a company that offers its employees the opportunity to grow and meet their individual goals and aspirations
• a company that values employees
• a company that nurtures its employees 

1. Creating a pool of cross-trained employees can bridge gaps when someone unexpectedly leaves the company - or if they accept a transfer or a promotion.
2. Doing so tends to create more efficient employees that require less supervision and who need less detailed instructions. This frees management's time for higher value added activities.
3. Employees that receive in houses training tend to be better equipped to adapt to changes and challenges facing the credit department in particular, and the company as a whole.