The rewards of customer retention are significant, tangible, and central to financial success.Forward thinking business leaders are focused on the relationship between customer loyalty and business health. Did you know that increasing customer loyalty by 5% can lift profitability between 25% and 85% Nearly 70% of customer defections are the result of poor customer service. It is five times more costly to acquire than retain customers. On average, US firms will lose 50% of their customer base every five years. Innovative customer retention service leaders charge 10% more for their products and reap 12% return on sales versus 1% for service laggards.

ACS has proven real-world strategies for fighting customer churn as a result of nonpayment and assuring long-term customer relationships. We offer proactive and flexible services that impact customer churn by tackling the dual goals of debt resolution and customer care prior to service interruption. Our retention products and services are tools for helping clients optimize retention processes. We integrate written and voice contacts into the receivables timeline to dramatically reduce the number of customer relationships terminated due to account delinquency. Innovative retention strategies can include outbound and inbound call center initiatives that include client billing systems access and specially trained customer service representatives. Intelligent proven letter contacts can be integrated into the process to optimize results.

ACS Pre-collect Programs

With the ACS system, you pay a one-time, flat fee of just few dollars per account rather than collection agency rates of 30-50% of payments, or more.

ACS’S One Stop Shopping Intelligent Demand System

Having analyzed the payment records of several million debtors, we can help you choose written demands that have proven to be the most effective for your own unique debt portfolio--and which you customize according to demand intensity, balance amount, debtor characteristics, industry-specific requirements, or a variety of other criteria.

Voice Demand Technology

For no additional charge, third-party Voice Demand Technology (VDT) brings the added impact of a live telephone contact to every ACS program with a script that you design with the help of your ACS consultant.

Bureau Asset Management

If you desire, we'll report unpaid debts to all three of the major credit bureaus through an automated system. 

Did you know that a study conducted by the American Collector's Association revealed that collection agencies only collect 13% of what they are assigned? In Fact, in 1997, $247.4 billion dollars in debt were assigned to collection agencies, but the agencies only recovered $32.2 billion. Unfortunately, most companies wait too long to begin pursuing late debts. Many simply don't realize that the probability of collecting a debt decreases significantly as time goes by. We know that one of the most frustrating parts of a business is dealing with customers who do not pay their bills on time. These problem accounts:

• Increase costs
• Decrease cash flow
• Hurt profits 

Before they created the ACS system, you had only three ways of dealing with these problem accounts 

1. Try to collect the debt yourself - but they already ignored your bills, and your staff time is limited.
2. Hire a collection service - but why settle for letters alone? 
3. Hire a contingency fee agency - but these agencies charge 20% - 40%

But now, through a revolutionary system provided exclusively by ACS you can: 

• Decrease the number of accounts you have to assign to outside agencies.
• Dramatically cut costs.
• Free up staff so they can focus on customer retention or functions that are more mission-critical. 

ACS’S One Stop Shopping system is not a collection letter service or a contingency-fee collection process. ACS’S One Stop Shopping system is an easy-to-use, integrated system that uses information technology to help you re-invent the way you manage your receivables. Additionally, it helps you to collect more delinquent accounts earlier, when you can be most successful--and at a reduced cost--while still demonstrating a desire to maintain a good relationship with your customers. ACS system is available for a one-time, flat fee of just a few dollars per account regardless of the balance or size of the account. Plus, all payments are sent directly to you, helping you to maximize cash flow and minimize float.

Service Excellence = Best-in class service!

From the very beginning, ACS has provided to our clients a rare commodity in the collection industry best-class service. You will find that ACS staff from the mailroom to the boardroom is committed to giving our clients exactly what they need in terms of information, service, and results.