Review Customer Requirements

The process begins with a review of your requirements. ACS understands that each customer is unique.  Even customers of the same specialty will have different staff and offer different services. 

ACS will now gather as much information as possible on the nature of your accounts and current in-house procedures. Any special requirements and concerns are addressed and a general approach (Friendly payment consultants? Aggressive collectors? Soft sell?) Is discussed and agreed upon. Reporting processes and formats are also established at this time.

Some customers may want all the services we offer and some may select only a few. With our diversified, “one-stop-shopping and best in class” service, we can customize our services to each customer's needs.

Develop a Client-Specific Collection Strategy

The account executive reviews all of the information gathered with management and a client services representative experienced in the client's industry. A collection strategy is developed and a collection team is selected.

Receive Initial Account Placements

The initial placements are received, reviewed, and divided among the collection team members

Implement Collection Strategy

Once the initial placements have been reviewed with the collection team and the strategy discussed, the collection process is initiated.

Monitor Results

Monitoring results is critical to effective collection.  Changes that might help speed up the collection process are made on an ongoing basis.

Analyze Results

Once the initial cycle is completed, the results are analyzed to determine the effectiveness of the approach. Recovery rates are evaluated against initial projections and forecasts of long-term recovery potential are then developed.

Prepare Status and Performance Reports

Initial reports are prepared. Any special considerations that arose during the collection process are documented and evaluated.

Initial Results Presented to Client

Results are presented to the client along with the special strategy considerations noted in the initial collection process. Potential strategy changes are discussed with the client.

Refine Strategy

The purpose of initial cycle evaluation is to confirm the effectiveness of our strategy. Based on how well the initial results met the client's (and our) expectations, the account executive and the client services representatives make any refinements necessary to the process.Successful business or an expanding institution, management of that cycle is the key to success.

Review with Client

There is no magic to our collection management cycle. It's primary value is that, through continuous monitoring, refinement, and review, it assures the client that his or her collections are being managed efficiently, effectively, and professionally.