The first step involves a visit to your site and a confidential discussion of the issues or problems impacting your cash flow.   

ACS will begin asking about your receivables:  

• What percentage are current and what percentages are extended beyond your credit terms?
• How many active accounts do you have?
• How many open invoices per account are there?
• At what point is your customer first contacted by telephone for payment?
• Who makes the first contact for payment?
• How many people are involved with the first contact?
• How many of your customers can each of your people contact per day?
• Do your people have other job functions with higher priorities than collecting?
• What is the direct expense related to this specific time within the collection cycle?
• Do you have a credit policy?  If so, how do you enforce it?
• Is your in-house staff as effective as it could be in collecting payments?
• Could your staff benefit from training to increase its success with past due account without alienating your customer? 

A review of these and related fiscal issues will help us to understand the dynamics of your business and prioritize your needs.  Subsequently, ACS consultants will prepare a report providing you with a detailed and accurate recommendation regarding your operations. ACS can assist companies in creating an effective and operative credit and collection process.  For those companies that would still prefer handling their accounts receivables internally, we can assist in the implementation of the complete credit and collection function or review and evaluate your existing function.