ACS actively follows a compliance plan designed to maintain the highest standards in the industry. ACS’s compliance committee members have developed, and continually update, the company's policies and procedures to meet the current guidelines. ACS’s Compliance Program consists of:
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Training our staff on compliance issues and providing continuing education
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Monitoring and auditing (QA) our billing and collection practices regularly
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Enforcing our compliance plan rigorously
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Disciplining those who do not follow the company's policies and procedures
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Preventing incidents of noncompliance by assessing our risk
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Developing ways to minimize the risk to our company and our clients
ACS management team works closely with our software vendor to ensure compliance with the new HIPAA (Health Insurance Portability and Accountability Act) regulations. The latest HIPAA regulations are related to maintaining confidentiality of customer information. Several of the steps ACS takes to safeguard all customer information includes:
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ACS compliance committee has developed a confidentiality policy
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Employees are trained and continually reminded about the confidentiality of customer information
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ACS employees are required to sign a confidentiality agreement
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Each vendor that is exposed to customer information is required to sign a confidentiality agreement
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Paperwork with sensitive information is stored in a secure environment or shredded in an appropriate fashion according to ACS’s confidentiality policy
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Computer files with customer information are password-protected
- Back-up tapes are stored in a secure off-site location